The implementation of speech-to-text technology has become a game-changer in the world of customer service. Impact of speech-to-text on improving customer service
This post delves into the transformative power of speech recognition in the telecommunication industry and highlights how industry leaders such as AT&T and T-Mobile are using these state-of-the-art technologies to deliver unparalleled customer experiences in their call centers.įor those looking to dive deeper into the technical aspects of building agent assist solutions, join us on June 7 for an Empower Telco Contact Center Agents with Multi-Language Speech-AI-Customized Agent Assists webinar, featuring live demos from Infosys, Quantiphi, and NVIDIA. Speech AI is also being used to analyze sentiment, identify sources of friction, and improve compliance and agent performance. Businesses are implementing AI in call centers to address incoming requests at an accelerated pace, resulting in major improvements to the customer experience, employee retention, and brand reputation.įor instance, automatic speech recognition (ASR), also known as speech-to-text, has been used to transcribe conversations in real time, enabling businesses to quickly identify resources or resolutions for customers. Multi-lingual AI virtual assistants, digital humans, chatbots, agent assists, and audio transcription are technologies that are revolutionizing the telco industry. The telecommunication industry has seen a proliferation of AI-powered technologies in recent years, with speech recognition and translation leading the charge.
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